How long will it take for my order to arrive?
Depending on the area in which you are located, the deadlines will be the following, counting from the receipt of the order confirmation:
- within 24 working hours if the order is placed before 3:00 p.m. on school days.
- in a maximum of 48 working hours if the order is placed after 3:00 p.m. on school days.
- in a maximum of 10 working days if you reside in Europe.
- in a maximum of 20 working days if you reside in any other part of the world.
Shipments are managed from Monday to Friday. If the order is placed on a Saturday, Sunday or holiday, it will be processed from the first operational business day.
Are there shipping costs?
Standard shipping costs are as follows:
- 4.95 EUR for the Peninsula, Portugal and Andorra. For purchases over 75 EUR shipping costs are free
10 EUR for orders to the Balearic Islands
20 EUR for orders to the Canary Islands, Ceuta and Melilla*
*Shipping cost includes departure shipping fees and taxes. Entry customs fees are borne by the customer.
- For shipments to other countries, please send an e-mail to firstname.lastname@example.org to confirm the rate
You must take into account that for shipments to non-EU European countries (also the Canary Islands), as well as for those from the rest of the continents, we do not have any type of control over the possible customs duties of each country, which can range from 10% to the 30th%; Said taxes, in the event that they exist, are paid directly at destination by the client.
What should I do to give the item back?
If you are not satisfied with the purchase made and wish to return the products, you have a period of 15 calendar days from the receipt of your order to make the return and, to proceed with it, you must verify that your order meets the following conditions:
- The product must not be used beyond the testing and evaluation time.
- It should be returned in the same condition in which it was received. Products that are not in the same condition in which they were purchased will not be returned.
Steps to follow:
1. Send us the products in the same conditions in which you received them, check that they have the label and that they have not been used, to our POEMS BCN offices in Sabadell (Barcelona).
Address: Calle Joaquín Costa 23, 08206, Sabadell
2. When we have received the package and verified that the garments are in the same conditions in which they were sent, we will proceed to refund the amount of the product within a maximum period of 15 working days, the same payment method that was used for the purchase.
The return shipping cost is the responsibility of the customer.
What is the deadline to make a return?
The term for any return is 15 calendar days from the date of receipt.
Do I have to pay anything for my return?
Returns are free as long as they are for reasons attributable to POEMS BCN (defective part or error in the order). If the reason for the return is attributable to you (change of item, change of size, change of opinion) the transport costs will be deducted from the refund payment. The return costs correspond to the same shipping costs that you have paid when buying.
How will I receive my refund?
Once the return is approved, you will receive the amount in the same way you made your purchase.
When will I receive my refund?
After approving the return (the items must be in perfect condition and have the interior and exterior labels) you will receive a confirmation email indicating that the amount will be credited to your account in a few days, at most within a maximum period of 14 days.
Remember that the credit card payment always depends on your bank.
In cases where you consider that at the time of delivery the product does not comply with the provisions, you must contact us immediately through our email: email@example.com indicating the product data as well as the damage it suffers. The product can be returned by delivering it to your home to a courier that we will send. We will proceed to carefully examine the returned product and we will notify you by e-mail, within a reasonable time, if it is appropriate to return or replace it (if applicable). The item will be returned or replaced as soon as possible and, in any case, within 30 days from the date on which we send you an email confirming that the non-conforming item is returned or replaced.
The amounts paid for those products that are returned due to a defect or defect, when it really exists, will be fully reimbursed, including the delivery costs incurred to deliver the item. The return will be made in the same means of payment that was used to pay for the purchase.
In order to comply with article 10 of Law 34/2002 on Services of the Information Society and Electronic Commerce, we inform users of our data:
▪ Company Name: POEMS BARCELONA KNITTING HUB SL
▪ Trademark: POEMS
▪ Registered Office: C/ JOAQUIN COSTA 23 – CP 08206 SABADELL (BARCELONA)
▪ CIF: B66278011
▪ Telephone: 617892086
▪ E-Mail: firstname.lastname@example.org
▪ Website: WWW.POEMSBCN.COM
The personal data that you provide us will be processed in a file under the responsibility of POEMS Barcelona Knitting Hub, SL whose purposes are
- The development, fulfillment and execution of the contract of sale of the products that you have acquired or of any other contract between both
- Respond to the requests you make to us
- Provide you with information about POEMS products
POEMS Barcelona Knitting Hub, SL with registered office at Joaquín Costa 23, 08206 Sabadell, Barcelona, as the person responsible for the file, undertakes to respect the confidentiality of your personal information and to guarantee the exercise of your rights of access, rectification, cancellation and opposition, by means of a letter addressed to the address indicated above to the attention of “Dept. LOPD" or by sending an email to email@example.com , in both cases providing a photocopy of your national identity document, or your passport or other valid document that identifies you. In the event that you decide to exercise said rights and that as part of the personal data that you have provided us with the email, we would appreciate it if the aforementioned communication specifically stated this circumstance, indicating the email address with respect to which exercise the rights of access, rectification, cancellation and opposition.
The user (you) hereby guarantees that the personal data provided is true and accurate and undertakes to notify any change or modification thereof. Any loss or damage caused to the site or to the person responsible for the website or to any third party through the communication of erroneous, inaccurate or incomplete information in the registration forms will be the sole responsibility of the user.
This document (together with the documents mentioned therein) establishes the conditions governing the use of this website and the purchase of products on it (hereinafter, the "Conditions").
We ask you to read the Conditions carefully before using this website. By using this website or placing an order through it, you agree to be bound by these Conditions, so if you do not agree with all the Conditions, you should not use this website.
These Conditions could be modified. It is your responsibility to read them periodically, since the conditions in force at the time of use of the website or execution of the Contract (as it is defined below) will be those that are applicable to you.
The Contract (as it is defined below) may be formalized, at your choice, in any of the languages in which the Conditions are available on this website.
2. OUR DATA
This website is operated under the name poemsbcn.com by POEMS Barcelona Knitting Hub, SL, who holds ownership thereof, a Spanish company with address at Joaquín Costa 23, 08206, Sabadell, Barcelona, telephone 617892086, registered in the Mercantile Registry from Barcelona.
3. YOUR DATA AND YOUR VISITS TO THIS WEB PAGE
4. USE OF OUR WEBSITE
By using this website and/or placing orders through it, you agree to:
a. Make use of this website only to make legally valid inquiries or orders.
b.Not make any false or fraudulent orders. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.
c. Provide us with your email address, postal address and/or other contact information in a truthful and exact manner. Likewise, you agree that we may use said information to contact you if necessary (see our Privacy Statement).
If you do not provide us with all the information we need, we will not be able to process your order.
By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.
5. CONCLUSION OF THE CONTRACT
The information contained in these Conditions and the details contained in this web page do not constitute an offer to sell, but rather an invitation to contract. No contract will exist between us in relation to any product until your order has been expressly accepted by us. If your offer is not accepted and a charge has already been made to your account, the amount thereof will be refunded in full.
To place an order, you must follow the online purchase procedure and click on "Authorize payment". After this, you will receive an email acknowledging receipt of your order (the "Order Confirmation"). Please note that this does not mean that your order has been accepted, as your order constitutes an offer you make to us to purchase one or more products. All orders are subject to our acceptance, of which you will be informed through an email confirming that the product is being shipped (the "Shipping Confirmation"). The contract for the purchase of a product between us (the "Contract") will be formalized only when we send you the Shipping Confirmation.
Only those products listed in the Shipping Confirmation will be the object of the Contract. We will not be obliged to supply you with any product that could have been ordered until we confirm the shipment of the same in a Shipping Confirmation.
6. AVAILABILITY OF PRODUCTS
All product orders are subject to product availability. In this sense, if there are difficulties regarding the supply of products or if there are no items in stock, we reserve the right to provide you with information about substitute products of equal or greater quality and value that you can order. If you do not wish to order such substitute products, we will refund any amount you may have paid.
7. IMPOSSIBILITY TO PROCESS AN ORDER
We reserve the right to withdraw any product from this website at any time and to remove or modify any material or content on this website. Although we will do our best to always process all orders, there may be exceptional circumstances (such as a fire or major disaster) that force us to refuse to process an order after having sent the Order Confirmation; In this case, unfortunately, we will not be able to attend to your request. We will return everything paid, indemnifying, where appropriate, the damage caused.
If after three attempts we find it impossible to deliver your order, we will try to find a safe place to leave it. Likewise, we will leave you a note indicating where your order is and how to collect it. If you are not going to be at the place of delivery of the order at the agreed time, please contact our logistics operator to arrange delivery on another day.
In any case, to collect your order, you will have a period of 10 days from the date on which, following the procedure established in these Conditions, you are informed that your order is available. If after this period you have not collected your order, we will understand that you wish to withdraw from the Contract and we will consider it resolved. As a consequence of the termination of the Contract, we will refund the price paid for such products as soon as possible and, in any case, within a maximum period of 30 days from the date on which, in accordance with the provisions of this Clause, we consider the Contract terminated. , discounting shipping and return costs.
9. TRANSMISSION OF OWNERSHIP OF THE PRODUCTS
The product will be in your charge from the moment of delivery.
10. PRICE AND PAYMENT
The price of each product will be the one stipulated at any time on our website, except in the case of manifest error. Although we try to ensure that all prices listed on the page are correct, errors can occur.
If we discover an error in the price of any of the products you have ordered, we will inform you as soon as possible and we will give you the option of maintaining this price or canceling it. Please notify us of any anomaly in prices.
The prices on this website do not include shipping costs, which will be added to the total amount due as detailed in the corresponding section.
Prices may change at any time, but (except as set out above) any changes will not affect orders for which we have already sent you a Dispatch Confirmation.
Once you have made your purchases, all the items you wish to buy will have been added to your basket and the next step will be to process the order and make the payment.
You can make the payment with Visa, Visa electron, Mastercard, with PayPal or by bank transfer. To minimize the risk of unauthorized access, your card details will be encrypted.
By clicking on "Authorize Payment" you are confirming that the credit card is yours or that you are the legitimate holder.
Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any Contract with you.
11. LIABILITY AND EXEMPTION OF LIABILITY
Except as otherwise expressly provided in these Conditions, our liability in relation to any product purchased on our website will be strictly limited to the purchase price of said product.
12. INTELLECTUAL PROPERTY
You acknowledge and agree that all copyright, trademark and other intellectual property rights on the materials or content provided as part of the website correspond at all times to us or to those who granted us a license for its use. You may use said material only in the manner expressly authorized by us or by those who granted us a license for its use. This will not prevent you from using this website to the extent necessary to copy information about your order or contact details.
13. VIRUSES, HACKING AND OTHER COMPUTER ATTACKS
You agree not to make improper use of this web page by intentionally introducing viruses, Trojan horses, worms, logic bombs or any other program or technologically harmful material. Nor will you try to gain unauthorized access to this web page, to the server on which said page is hosted or to any server, computer or database related to our web page.
Failure to comply with this clause could lead to the commission of offenses typified by the applicable regulations. We will report any breach of these regulations to the competent authorities and will cooperate with them to discover the identity of the attacker. Likewise, in case of breach of this clause, you will immediately cease to be authorized to use this website.
We will not be liable for any damage or loss resulting from a denial-of-service attack, virus or any other technologically disruptive or harmful program or material that may affect your computer, computer equipment, data or materials as a result of your use of this website or of downloading content from it or to which it redirects.
14. WRITTEN COMMUNICATIONS
The applicable regulations require that part of the information or communications that we send you be in writing. By using this website, you agree that the majority of such communications with us will be electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you agree to use this electronic means of communication and you acknowledge that all contracts, notifications, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.
The notifications that you send us should preferably be sent through our email firstname.lastname@example.org . In accordance with the provisions of the preceding clause, and unless otherwise stipulated, we may send you communications either by e-mail or to the postal address provided by you when placing an order. It will be understood that the notifications have been received and have been correctly made the moment they are posted on our website, 24 hours after an email has been sent, or three days after the postage date of any letter. To prove that the notification has been made, it will be enough to prove, in the case of a letter, that it had the correct address, was correctly sealed and that it was duly delivered to the post office or to a mailbox and, in the case of an email , that it was sent to the email address specified by the recipient.
16. EVENTS OUTSIDE OUR CONTROL
We will not be liable for any failure to perform or delay in performance of any of our obligations under a Contract caused by events beyond our reasonable control (“Force Majeure Event”).
Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and, among others, the following:
- Strikes, lockouts or other industrial action.
- Civil commotion, riot, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparations for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
- Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
- Inability to use public or private telecommunication systems.
- Strike, failures or accidents of maritime or fluvial transport, postal or any other type of transport.
It will be understood that our obligations derived from the Contracts will be suspended during the period in which the Cause of Force Majeure continues, and we will have an extension in the term to comply with said obligations for a period of time equal to the duration of the Cause of Force Majeure. We will use all reasonable means to bring the Force Majeure Event to an end or to find a solution that enables us to perform our obligations under the Contract.
17. ENTIRE AGREEMENT
These Conditions and any document to which express reference is made in them constitute the entire agreement existing between us and you in relation to the object of the Contract and replace any other agreement, agreement or previous promise agreed between you and us verbally or by written.
Both you and we acknowledge having consented to the execution of the Agreement without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two prior to said Agreement, except as expressly stated mentioned in these Conditions.
Neither you nor we will have any recourse against any untrue statement made by the other party, verbal or written, prior to the date of the Contract (unless such untrue statement was fraudulently made) and the only recourse available to the another part will be for breach of contract in accordance with the provisions of these Conditions.
18. OUR RIGHT TO MODIFY THESE TERMS
We have the right to review and modify these Terms at any time. You will be subject to the policies and Conditions in force at the time you use this website or make each order, except that by law or decision of government agencies we must make retroactive changes in said policies, Conditions or Privacy Statement, in which case, the possible changes will also affect the orders that you had previously made.
19. APPLICABLE LAW AND JURISDICTION
The use of our website and the contracts for the purchase of products through said website will be governed by Spanish law. Any controversy that arises or is related to the use of the website or with said contracts will be submitted to the jurisdiction of the Spanish courts and tribunals.
If you are contracting as a consumer, nothing in this clause will affect the rights that current legislation recognizes as such.